FREQUENTLY ASKED QUESTIONS
Can I redeem today and use in the future?
Yes, you can redeem your XCITE pack and activate in your upcoming trip within 6 Months; starting from redemption date.
Can I get this free of charge?
Yes, XCITE pack is absolutely free. Only shipping charges applies.
How long is my XCITE data plan validity?
XCITE Data Plan is valid for 30 days days once you press start plan in the App
What will happen to my Flexiroam XCITE data balance after 30 days?
Any data balance in your XCITE plan will be expire together with the plan. Expired data are not refundable.
Will the XCITE pack expire if i don't activate after redemption?
Yes, the XCITE pack expires if the pack is not activated within 6 Months of redemption
How do I proceed with payment?
Payment is by Mastercard or Visa Credit/Debit card. We do not accept Paypal and Amex at the moment.
How much is the shipping cost?
Shipping cost depends on your delivery country and location. To view, select your shipping country in the redemption page and click on "Shipping type" to view. Alternatively, visit
for more shipping details.
Can I redeem and collect the pack at any of your outlets?
Unfortunately, there's no self collection available for this package.
How long does shipping takes?
Shipping duration depends on your delivery country/location. Please refer to the estimated delivery period stated on the redemption page.
Can I get an order receipt even though I am not paying for the product?
Yes, order confirmation will be sent to the email address you provided during your redemption.
How long does it take to receive my shipment tracking number?
Shipment confirmation with shipping tracking number will be sent to the email address you provided during your redemption within 2 working days after order confirmation.
How to activate the Flexiroam XCITE starter pack?
There are 5 easy steps to activate your Flexiroam XCITE starter pack. Please click
to download the activation guide.
How do I start my XCITE data plan?
To start your XCITE data plan in the App, please proceed to your Flexiroam X App, tap "Account" > "My Plans" > Tap "START PLAN". XCITE 30 data validty starts from the Plan start date.
Can I link my starter pack today and start my plan in the future?
Yes, you can activate your starter pack and start the plan within 6 months starting from the date you linked the starter pack to your account.
Does the microchip expire after the 30 days plan validity?
No, Flexiroam X microchip has a lifetime validity after activation. It can be reused for your subsequent trips. All you need to do is to purchase a data plan to use the microchip again.
Can I carry-forward the XCITE data balance if I purchase a new Global or Local data plan in the App?
No, XCITE data balance cannot be carried-foward to a new data plan. The 1GB data is valid for 30 days and any remaining data will expire after 30 days validity.
Can I purchase Local or Global data plan if I have active Flexiroam XCITE plan?
Yes, you can purchase multiple Global or Local data plans while using the XCITE plan.
Can I renew or repurchase a Flexiroam XCITE data plan after my current plan expires?
No, the XCITE data plan cannot be renewed. However, you can choose to purchase other Global or Local data plans from the App.
Can I apply promo/discount code while on Flexiroam XCITE Plan?
Yes, you can apply promo or discount codes while using the XCITE plan
Can I refer friends while on Flexiroam XCITE Plan?
Yes, you can refer friends to earn free Global data while using XCITE plan. Purchase a global data plan to use your earned global data.
I am an existing Flexiroam X user. Can I upgrade to Flexiroam XCITE plan from Lite plan?
No, there's no XCITE plan in the App at the moment. You can only purchase Global or Local data plan.
How do I know my XCITE data balance?
You can view your XCITE data balance in your Flexiroam X App homepage after activation.
Where can I check the supported countries for XCITE plan in the App?
You can view the XCITE supported countries in your Flexiroam X App homepage after activation. Tap "XCITE" in the homepage to view.
Can I replace the broken microchip while on Flexiroam XCITE plan?
Yes, Flexiroam X microchip replacement is free. Shipping charges may apply.
I have an existing Flexiroam X account. Can i redeem this and link it to my existing account?
No, you must activate your XCITE pack with a new Flexiroam X App account.
I am existing Flexiroam X user. Can I tranfer the 1GB data plan to my existing account instead of redeeming a new pack?
No, the 1GB XCITE data plan is pre-loaded in the pack. The data is not transferable.
Can I get a refund if I am not able to use the service?
Who is eligible for this Promo?
Any Flexiroam X user with an active plan is eligible to redeem the 20MB complimentary inflight WiFi. Flexiroam users with the Global Data Plan are eligible to exchange their Global Data for Scoot Inflight WiFi sessions.
How long will this promotion run?
This promotion will run for as long as there is a valid contract between Flexiroam and Scoot. Please contact firstname.lastname@example.org
for further inquiries.
On which flights is Wi-Fi available?
How much Free data will I get if I redeem?
All eligible users will get Free 20MB complimentary Inflight WiFi on their first redemption.
Can I redeem this multiple times?
No, the Free 20MB complimentary Inflight WiFi is for one time redemption. However, you can exchange your Active Flexiroam X data balance for Inflight WiFi.
What is the WiFi speed?
20 MB Wi-Fi plan surfing speed limit is at 64kbps and great for messaging and texting
How to redeem the Free 20MB complimentary Inflight WiFi?
There are 5 easy steps to redeem:
- Login in to your Flexiroam X Application before boarding the aircraft.
- Go to Account > Inflight WiFi > Scoot > Visit > Redeem .
- Copy or screenshot your Inflight WiFi session redemption code.
- Go to www.scootwifi.com enter the code to redeem.
- Turn ON WiFi to use
Can I redeem now and use later when I am traveling?
We strongly advise to redeem after boarding. However, you may redeem your Inflight WiFi anytime. Be sure to take a screenshot of the activation code for reference.
What happens if I lose my redemption code?
If you have successfully redeemed and lost your in-Flight activation code, please visit http://go.flexiroamx.com/adam/index.html for help.
What happens to my unutilized WiFi session after I redeem/activate?
Flexiroam is not entitled to exchange or provide another complimentary session for any unutilized sessions. Hence, any unutilized session will be forfeited.
I have an active data plan, why can’t I redeem/activate my In-Flight WiFi?
In-Flight Wifi can only be activated when onboard and is available in WiFi Enabled Aircrafts. Please check if you have an active data plan. Also, check if you have Start your data plan in Flexiroam X App MY Plan page.
Can I tether when I am connected with In-Flight WiFi?
No, In-Flight WiFi does not support tethering/hotspot.
What happens if my in-Flight WiFI session ends?
Your in-Flight WiFi session will be disconnected. Do not worry! You can still exchange your Active Flexiroam X global data balance for Inflight WiFi. Follow the activation steps in question 7 to activate.
Do I need to enable data roaming on my mobile in order to use the in-Flight WiFi?
No, data roaming is not required for in-Flight WiFi. All you need is to turn ON your mobile WiFi to connect.
Do I have to switch to Flexiroam X SIM in order to connect?
No, you only need your Flexiroam X App and active Xcite-TGW or Global data plan to activate the in-Flight WiFi.
How do I get help if I am unable to activate my WiFi session?