FREQUENTLY ASKED QUESTIONS
How long is my Scoot Data Plan validity?
Scoot Data Plan starts on your travel date and is valid for 3 days.
Can I get this free of charge?
Yes, it is absolutely free. Only shipping charges applies.
What will happen to my Flexiroam Scoot Data Plan balance after 3 days?
Your Data Plan will expire. You can top up and buy a new data plan if you need to use more data.
Will the Flexiroam Starter Pack expire if I don't activate after redemption?
Yes, the Flexiroam Starter Pack expires if it is not activated within 6 months of redemption
How do I proceed with payment?
Payment is by Mastercard, Visa Credit/Debit card and Amex.
How much is the shipping cost?
Shipping cost depends on your delivery country and location. Standard Shipping (5-7 working days) $2.50 USD to Malaysia and Indonesia. $5.00 USD to Thailand.
Can I redeem and collect the pack at any of your outlets?
Yes, you may collect your Starter Packs at Flexiroam HQ, 22-1, Jalan PJU 8/3A, Damansara Perdana, Petaling Jaya, 47820 Selangor Monday-Friday from 10am-5pm. *Note only available for Malaysia
How long does shipping take?
Standard shipping takes 3-7 working days.
Express shipping takes 3 working days.
Can I get an order receipt even though I am not paying for the product?
Yes, order confirmation will be sent to the email address you provided during your redemption.
How long does it take to receive my shipment tracking number?
Shipment confirmation with shipping tracking number will be sent to the email address you provided during your redemption within 2 working days after order confirmation.
Does the SIM/Microchip/eSIM expire after the 3 days plan validity?
No, Flexiroam X Starter Packs(SIM/Microchip/eSIM) have a lifetime validity after activation. It can be reused for your subsequent trips. All you need to do is to purchase a data plan to use the microchip again.
Can I carry-forward the data balance if I purchase a new Global or Local data plan in the App?
No, data balance cannot be carried-foward to a new data plan. The 500MB data is valid for 3 days and any remaining data will expire after 3 days validity.
Can I purchase Local or Global data plan if I have an active Flexiroam plan?
Yes, you can purchase multiple Global or Local data plans while using the plan.
Can I renew or repurchase a Flexiroam data pack after my current plan expires?
No, the Flexiroam data pack cannot be renewed. However, you can choose to purchase other Global or Local data plans from the App.
How can I check my data balance?
You can view your data balance in your Flexiroam X App homepage after activation.
Where can I check the supported countries for the plan in the App?
You can view the supported countries in your Flexiroam X App homepage after activation. Tap the plan in the homepage to view.
If my eSIM/SIM/Microchip was damaged, can I get a replacement ?
Yes, the replacement is free, open your Flexiroam X App > Account > Support > Request Replacement. Shipping charges may apply.
I have an existing Flexiroam X account. Can I redeem this and link it to my existing account?
Yes, you can redeem the Scoot Data Plan (500MB for 3 days) using the promo code. But you will not be entitled to a free eSIM, Microchip or SIM card.
Can I get a refund if I am not able to use the service?